Exchange & Refund policy

Exchange & Refund Process:

You can exchange any unopened, unused or unworn product with its packaging or tags intact to us within 7 business days of receiving it for a full refund or exchange.

Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned unless defective.

This includes, but is not limited to:

  • All vibrators

  • masturbators

  • Anal toys, beads and plugs

  • Dildos, cock rings and cock sleeves, dolls

  • Lingerie and men’s wear, Lubes, massage oils, condoms, and body paints are also not returnable

If an item is found to be defective within 7 business days of purchase, we will replace it with the same item. Just simply send your inquiry to info@mayablue.ca. When emailing about a defect  item, please state the following information, your order number, with your name and the nature of the defect. Once the defective item is received back into our facilities (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

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